Dedicated Expertise
Connect with manufacturer-trained technicians who are specialized in your equipment, not generalists.
VIRTU Virtual Equipment Support
Real-Time Expertise When You Need it Most.
Try Virtual Equipment Support
Faster Resolution
We strive to resolve issues on the first call, minimizing workflow interruptions and onsite visits. And if we can't, your call is free.
Simple Pricing
With fixed-fee prices, you can be confident you’re making smart decisions that deliver clear ROI.
How Advancing Eyecare VIRTU™ Works
Certified Expertise. Instantly.
When equipment breaks down, call us to connect with live experts who can help troubleshoot, diagnose, and resolve issues in real time.
Manufacturer-Trained Technicians
Our technicians undergo extensive training and have hands-on experience across a wide range of equipment, ensuring your devices are expertly serviced for optimal performance and longevity.
Personalized Support
Our knowledgeable team takes time to understand your practice and track your service history so we can offer informed solutions.
First-Call Resolution
We resolve many issues on the first call, getting your equipment running faster. If we can't resolve your issue on the first call, your call is free!
Transparent Pricing
Pay $75 for up to 30 minutes with no hidden fees. If your issue can’t be resolved remotely, that amount is credited toward an onsite visit.
End-to-End Equipment Support
- End-to-End Equipment Support
- Software support
- Mechanical troubleshooting
- Technical training
- And More
14,000+Products covered
34,000+Customers nationwide
400+Dedicated employees
An Innovation in Service
See How VIRTU Saves You Time and Money
VIRTU offers a faster and more cost-effective option than working with individual manufacturers, keeping your workflow efficient and your bottom line strong.
More Specialized Support
Everything you may want or need can be provided under the Advancing Eyecare umbrella.
Faster Resolutions
Virtual support means you get expertise right when you need it, offering sizable time and cost savings compared to onsite manufacturer visits.
Simpler Coordination
With unified expertise across multiple brands, you gain one point of contact for all your repair needs.
Reliable Partnership
We’re committed to building lasting partnerships and providing smarter solutions to maximize your equipment investments.